Orders & Shipping

Order Tracking:

Once you have placed an order, you will receive an email acknowledging that your order has been placed. Once we have verified your order and payment details, and have received and cleared payment, you will receive a second email stating that your order has been processed.

In the unlikely event that we encounter a problem when processing your order, you will receive an email from us detailing the problem and possibly requesting further information.

Once the item has been shipped, you will receive an email stating that Item has been shipped, including the couriers’ name (Aramex, DHL, UPS or FedEx) and tracking #.

You can always check on your order status by logging into “MY ACCOUNT” and going to the “ORDERS “section.

If you have ordered items from different stores, you might receive a delivery from each store separately. Which means your items will not arrive together. So if you receive items and some items are missing, kindly be patient, other items are still on their way.

Cancellation:

We are happy to accept cancellations, up to the moment your order has been processed. After that, you cannot cancel your order, but you may return it if you wish. 

Stylana has the right to cancel any order, for any reason.

Shipping inside SAUDI ARABIA :

Average time for in-stock items is 5 business days inside Saudi Arabia

We offer free shipping inside Saudi Arabia on orders above 500 SR. (from Saudi Arabia based stores/ or items located in Saudi Arabia, to customers in Saudi Arabia).

Shipping price of 25 SR for items priced from 101 to 499 SR

Shipping price of 55 SR for items priced at 100 SR or below.

Shipping across boarders:

For other GCC countries, including Egypt, Lebanon and Jordan, a charge will be added on checkout, depending on the weight, box size and location of the item and address it is being sent to.

This will also include items from Stores inside Saudi Arabia leaving the kingdom, or items from other GCC countries delivered to an address inside Saudi Arabia.

Shipping time depends on the item, as some items are in-stock, while others might be a special order item. Details will be listed in the item detail page. shipping time is about 7 business days across the GCC, Egypt, Lebanon and Jordan.

Duties:

If you are located outside Saudi Arabia, or item will cross international borders, you might be charged Duty/Customs fees. Kindly note that all duty and customs fees are the responsibility of the buyer/purchaser.